Frequently Asked Questions

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1. COVID-19 NOTICE: How will the current COVID-19 pandemic affect the retrieval of my record?
2. I need my DD214 in a hurry, yesterday if possible. Can help me?
3. How can help me to obtain a copy of my record faster than if I were to submit to the Government directly?
4. How does secure my personal information?
5. How quickly can I get my DD214?
6. Can I access my DD214 Online?
7. What is a DD214?
8. Who can obtain a copy of a veteran's DD214?
9. Can I get a copy of Member 4?
10. Can I get a deleted DD214, the short form?
11. Can I get a DD214 for my Reserve Service?
12. What is a Certification of Military Service, and why did I receive that instead of my DD214?
13. What is an OMPF (201 File)?
14. Can I get a replacement DD256 (the Wall Certificate)?
15. Will I get a refund if the Government cannot find my record?
16. What do I do if I'm having some technical problems accessing my account?
17. The copy quality is very poor. How can I get a better quality copy of my record?
18. How can I check on the status of my order?

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